Lehigh Valley Reilly Youngsters’s Hospital EVS Program Creates Joyful Experiences for Sufferers

Reilly and Associates, a brand new set of jungle animal cartoon characters created by the Crothall Healthcare Environmental Companies (EVS) workforce at Lehigh Valley Reilly Youngsters’s Hospital (LVRCH), a part of Jefferson Health, has helped make the launch of the brand new Pediatric EVS program a smashing success.

This system at Lehigh Valley Reilly Youngsters’s Hospital is a part of a broader Crothall Healthcare initiative designed particularly for pediatric hospitals and items. Constructed across the concept of making particular, “recurring moments,” Crothall’s pediatric EVS program goes past conventional housekeeping by creating considerate, participating experiences that purpose to deliver consolation, cut back nervousness and spark pleasure for youngsters and their households all through a hospital keep.

At Lehigh Valley Reilly Youngsters’s Hospital, that strategy has come to life via Reilly and Associates. By incorporating the characters all through the pediatric atmosphere, the hospital and its EVS workforce are offering younger sufferers with a steady sequence of cheerful, heat and significant experiences.

“Reilly and Associates brings moments of pleasure and familiarity into sudden locations, and our EVS workforce has embraced that spirit in a considerate manner. IT’s an exquisite instance of how every member of our hospital workforce performs a task in creating optimistic, comforting experiences for the sufferers we take care of and their households,” mentioned Dr. Nathan Hagstrom, Chair of Pediatrics, Lehigh Valley Reilly Youngsters’s Hospital.

Led by their mascot, Reilly, the animals are featured on wrapped EVS carts, badge buddies, badge reels, cues of unpolluted and new uniforms. The EVS workforce even remodeled conventional “Moist Flooring” indicators within the kids’s space into standing banana peels, including one other playful aspect to this system.

The Lehigh Valley Reilly Youngsters’s Hospital activation displays Crothall’s bigger effort to rework how EVS groups can contribute to the pediatric affected person expertise. Throughout its pediatric program, Crothall is introducing experience-driven touches starting from playful housekeeping tools and signage to birthday celebrations, medical-milestone recognition, storytelling, themed actions and different alternatives for EVS associates to meaningfully have interaction with sufferers and households.

Since launching in April 2026, the Lehigh Valley Reilly Youngsters’s Hospital EVS workforce has continued to construct on that philosophy with month-to-month parades that includes the Reilly and Associates characters.

“This system is making IT attainable for youngsters and fogeys dealing with tough instances to expertise new and joyful moments. By combining our pediatric EVS strategy with the creativity and perception of our hospital companions, our groups will help create an atmosphere the place distinctive service and human connection go hand in hand,” mentioned Amy Rufo, Affected person Expertise Supervisor, Crothall Healthcare.

The Lehigh Valley Reilly Youngsters’s Hospital workforce is demonstrating how the on a regular basis work of EVS can grow to be half of a bigger affected person expertise – creating recurring moments that improve the general hospital expertise for youngsters and their households.