IDX Identification Theft Safety Assessment

Based in 2003, IDX offers cybersecurity providers to people and companies — together with many high-profile purchasers, comparable to Nike, Uber and several other federal companies. On this complete information, we take an in-depth take a look at IDX’s identification theft safety providers, with a particular give attention to its shopper model choices.

Learn on to be taught extra concerning the firm’s plan choices and options, its strengths and weaknesses and what previous clients should say concerning the service.

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Finest for identification monitoring

The IDX Identification plan is a wonderful selection in case you are primarily thinking about maintaining tabs in your private Information and defending your self towards identification thieves. The plan provides the most effective worth when contemplating identification monitoring, fraud alerts and restoration providers. Particularly, IT boasts some of the thorough private knowledge monitoring providers for all layers of the online.

IDX Identification Theft Safety execs and cons

  • A number of pricing tiers for people and households
  • Low cost with annual subscription
  • $1 million identification theft insurance coverage included in each plan
  • No prevention options within the least expensive plan
  • Credit score locking solely included in the most costly plan
  • No 24/7 buyer help

Professionals defined

Superior web and darkish net monitoring

All IDX plans include the corporate’s trademark CyberScan™ surveillance engine, which screens the floor, social, deep and darkish net across the clock. IDX combines knowledge scanning with the information of material specialists, who analyze content material in web relay chats, semi-restricted boards and different darkish net sources to search for and validate uncovered Information.

When CyberScan finds one in all your items of monitored Information uncovered in a knowledge breach, members obtain an alert to their electronic mail account notifying them if their Information has been probably uncovered to cybercriminals.

Moreover, CyberScan might be personalized to ship alerts for compromised monetary, medical and private knowledge. IT can monitor as much as ten electronic mail addresses, medical ids, passports, and cellphone numbers. IT may monitor as much as 5 checking account numbers and bank cards and one driver’s license.

Limitless steering from restoration specialists

Along with misplaced pockets protection and $1 million in identification theft insurance coverage, IDX provides entry to a help staff of FCRA and HIPAA-certified, US-based specialists on all service plans. A restoration specialist can be assigned to the sufferer of identification theft till their identification is returned to its pre-theft standing.

Social Safety Quantity tracing

Most identification theft safety providers monitor your social safety quantity on-line. IDX goes one step additional by creating an in depth report of all names and aliases related together with your SSN. IT will then notify you if a brand new one is added so you possibly can evaluation IT.

Reasonably priced identification monitoring

If you’re solely identification monitoring and restoration, IDX provides the most effective bang in your buck by far. The Identification plan comes with intensive and customizable alerts in your private, monetary and medical knowledge at solely $9.95 per 30 days, or $8.96 per 30 days with annual billing. That is a lot inexpensive than what different firms provide for this stage of service.

Cons defined

Credit score options solely with the most costly plan

The IDX Identification plan comes with little or no credit score providers, particularly credit score monitoring and an annual credit score report from a single bureau. The Privateness plan doesn’t embrace any credit score providers. Different options, comparable to a TransUnion credit score lock, on the spot inquiry alerts and three bureau monitoring and reviews are restricted to the corporate’s costly Full plan.

No common money-back assure

IDX doesn’t characteristic a conventional money-back assure — or free trial — for its providers. This implies customers can’t check out the service earlier than committing. Nevertheless, the corporate does promise to get better your identification in case of theft or your a refund.

No 24/7 buyer help

IDX doesn’t provide buyer help across the clock. You may attain IDX via a web-based type on its web site or name between Monday and Friday from 6 a.m. to six p.m. Pacific Time. When you can’t attain an IDX consultant, you possibly can report identification theft at

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IDX Identification Theft Safety plans

On this part, we’ll go over every of IDX’s three shopper plans. We additionally talk about what units them aside so you possibly can choose the best plan in your wants.

IDX Identification

The IDX Identification plan provides complete identification safety and restoration providers, in addition to primary credit score monitoring providers, at an reasonably priced worth. Though clients don’t get entry to digital safety software program and credit score inquiry alerts, they do obtain an excellent variety of monitoring options, together with darkish net monitoring, single-bureau credit score monitoring and SSN tracing.

Moreover, this plan comes with a complete set of restoration options, comparable to misplaced pockets protection and U.S.-based identification restoration providers. Customers additionally get useful suggestions, recommendation, how-tos and actionable alerts which will provide help to forestall fraud.

IDX Identification screens the next:

  • Personally identifiable Information (electronic mail handle, cellphone quantity, drivers license, SSN)
  • Credit score recordsdata (from a single bureau)

IDX Privateness

Regardless of its greater worth level, the IDX Privateness plan doesn’t include the entire options within the IDX Identification plan. That is as a result of the plan is geared towards on-line and machine safety first, with providers like social media account monitoring and a cybersecurity software program suite.

SocialSentry, IDX’s social media monitoring service, scans each new and historic posts and actions on Fb, YouTube, Instagram, LinkedIn and X (previously Twitter) for compromised credentials. Barring TikTok, these are a number of the hottest platforms within the social media area.

SocialSentry will ship customers an alert if IT detects:

  1. New accounts impersonating yours
  2. Personally identifiable Information (PII) in a submit
  3. Content material that’s probably damaging to your fame
  4. Suspicious exercise (e.g. sudden adjustments to your profile image or username)
  5. Posted content material that incorporates a recognized malicious hyperlink

Cybersecurity-wise, IDX Privateness comes with a password supervisor, a VPN, a privacy-focused search engine and a monitoring blocker. IT additionally comes with ForgetMe, a knowledge removing service which scans over 100 knowledge dealer web sites 24/7 and mechanically sends a takedown request if IT identifies one which incorporates your private Information.

IDX Full

The IDX Full plan is significantly costlier than each the Identification and Privateness plans. In actual fact, IT prices greater than each of them put collectively. The explanation for that is that the Full plan comes with further credit score options — these are normally what drive up the price of identification theft safety packages essentially the most — that the opposite two plans lack.

With IDX Full, you get all of the options within the Identification and Privateness plans plus monitoring and annual reviews for all three credit score bureaus (TransUnion, Experian and Equifax). You additionally get credit score rating monitoring and credit score inquiry alerts. Furthermore, this plan permits you to simply lock your TransUnion credit score file within the occasion of a delicate knowledge leak.

IDX Identification Theft Safety pricing

IDX provides three plan choices for people and households beneath its shopper plans tab. There’s a roughly 10% low cost if you happen to go for annual billing as an alternative of month-to-month billing over the course of a yr.

IDX particular person plans

Billed month-to-month

Billed yearly

IDX Identification


$8.96/month (=$107.52/yr)

IDX Privateness


$11.66/month (=$139.92/yr)

IDX Full


$29.61/month (=$355.32/yr)

The household plan covers two adults and as much as 5 minors. Like with the person plans, clients can save round 10% by paying yearly as an alternative of paying month-to-month for a yr’s time.

IDX household plans

Billed month-to-month

Billed yearly

IDX Identification


$17.96/month (=$215.52/yr)

IDX Privateness


$23.36/month (=$280.32/yr)

IDX Full


$58.49/month (=701.88$/yr)

IDX Identification Theft Safety monetary stability

Cybersecurity SaaS firm ZeroFox acquired IDX in 2021. No main credit score company has rated ZeroFox. We had to take a look at different publicly obtainable Information to seek out extra Information on IDX’s monetary stability.

In December of 2022, ZeroFox earned record-breaking income. The mum or dad firm’s inventory worth has remained pretty steady since October of that yr, which means that buyers proceed to indicate confidence within the cybersecurity agency’s future. Nevertheless, this solely signifies that Zero Fox was financially steady, and never essentially that the long run IDX is steady.

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IDX Identification Theft Safety accessibility

IDX sells all of its plans on-line. If it is advisable to communicate with a customer support consultant, you are able to do so over the cellphone or via a web-based type. A customer support agent will electronic mail you again within the case of the latter.


Anybody should buy an identification theft safety plan via IDX’s web site. The corporate provides a wide range of plans for each customers and companies. The web site additionally includes a Data Heart for extra Information on identification theft and fraud.

Contact Information

You may get in contact with IDX via one of many following methods.

  • Cellphone: Name IDX’s toll-free quantity at 1-800-939-4170 Monday via Friday from 6 a.m. to six p.m. Pacific Time

Person expertise

Customers can count on a usually optimistic expertise because of the limitless recommendation from restoration specialists included in all plans. These trade professionals will provide help to safeguard your private knowledge. They need to additionally have the ability to reply any questions concerning the set-up course of in your plan.

IDX Identification Theft Safety buyer satisfaction

Buyer critiques for IDX identification theft safety seem like blended. On the Higher Enterprise Bureau (BBB), the place IDX nonetheless goes by its outdated title, My ID Care, the corporate has a 2.7/5 star common based mostly on 20 critiques and 10 complaints closed prior to now yr.

Whereas a number of customers complained about locked accounts and poor customer support, most critiques praised IDX for its educated and useful customer support brokers.

IDX Identification Theft Safety FAQs

IDX has been in enterprise for 20 years and at the moment serves over 40 million clients. IT additionally serves quite a lot of Fortune 500 international locations and several other branches of the U.S. Federal Authorities.

What’s IDX’s privateness safety coverage?

IDX provides a $1 million insurance coverage coverage on all of its plans. In case your identification is stolen whilst you’re an IDX buyer, the corporate will reimburse you for choose bills incurred after the loss.

Does IDX have a money-back assure?

IDX’s Full and Identification plan choices each assure a 100% identification restoration. If IDX cannot help you to the fullest extent, you possibly can ask in your a refund. This isn’t an choice for these subscribed to the IDX Privateness plan.

How we evaluated IDX Identification Theft Safety

We evaluated IDX alongside a number of key metrics together with the next:

  • Buyer critiques
  • Monetary stability
  • Accessibility
  • Vary of options
  • Product high quality
  • Pricing
  • Reductions
  • Fame

Abstract of Cash’s IDX Identification Theft Safety evaluation

IDX provides high quality id theft safety at an inexpensive worth. With IDX, you possibly can choose from three tiers (Identification, Privateness or Full) and select both a person or household plan.

All IDX plans include the corporate’s trademark CyberScan monitoring software. Additionally they characteristic a $1 million identification theft insurance coverage coverage, limitless help from IDX’s staff of in-house identification theft safety specialists and varied instructional assets.

The IDX Identification plan is a wonderful selection for customers involved primarily with their private Information being stolen and used fraudulently. When you’re on the lookout for extra complete credit score or cybersecurity providers, we suggest testing our checklist of the most effective identification theft safety providers.

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