Compass One Healthcare’s Inclusion Ambassadors Rejoice Satisfaction

Sophia McCrae, Crothall Healthcare’s Vice President of Standardization, Innovation, and Expertise, was just lately honored for her distinctive contributions to healthcare administration in an award and article printed by ‘World’s Most Inspiring Girls Leaders Making a Distinction in 2024.’ The article, detailing her profession journey and accomplishments, honors Sophia for her unbelievable skilled journey, naming her “A Beacon of Management.”  

Sophia earned her Bachelor of Science from Lengthy Island College and gained priceless expertise within the Meals & Beverage sector on the prestigious Ritz Carlton. Now with 16 years of expertise in elevating affected person, household, and visitor experiences, Sophia’s enthusiasm lies in using experience-based methods, constructing belief, and delivering impactful outcomes by way of collaboration with key stakeholders. She believes that ongoing success is achieved by way of a collaborative method that prioritizes the wants of sufferers and their households. 

Earlier than assuming her present function, Sophia held the place of Nationwide Director of Affected person Expertise. On this capability, she performed a pivotal function within the improvement and implementation of Compass One Healthcare’s “Constructive Impressions” platform, revolutionizing our method to affected person expertise. She additionally strategically collaborated with business leaders resembling Press Ganey and Huron Rounding, orchestrating a powerful 2.8 million rounds as a part of this initiative. Through the COVID-19 pandemic, Sophia served as a key operator for the pop-up medical facility on the Javits Middle in New York Metropolis. Her management and dedication have been instrumental in offering important help to healthcare amenities and frontline staff throughout this crucial interval. 

Sophia’s main objective is to make sure that our group leverages sustainable and progressive options to take care of our place as the highest associate of selection within the healthcare business. She is keen about integrating environmental and technological developments into standardization processes to drive steady enchancment and excellence.  

As a member of the Girls’s Meals Service Discussion board (WFF), Sophia has accessed invaluable sources and solid connections with influential leaders who’ve been pivotal in her private {and professional} development. Via her involvement in WFF, Sophia has come to understand the importance of investing in relationship capital and the way IT profoundly impacts each particular person success and collective connections. 

Guided by her rules of kindness and real help, Sophia finds success in constructing profitable groups and establishing frameworks that empower leaders to function with optimum effectivity. Devoted to fostering collaboration and authenticity, she strives to create environments the place everybody can thrive. In actual fact, a spotlight of Sophia’s routine is receiving calls from her workforce members about their successes. These moments of celebration and recognition reinforce her dedication to making a supportive and empowering work atmosphere. 

Sophia has embraced important dangers all through her profession, recognizing the potential for development and resilience in going through adversity. This mindset of embracing dangers and challenges as alternatives for development and transformation is on the core of Sophia’s method to each her private {and professional} life. She additionally emphasizes the significance of listening attentively to others and exhibiting real curiosity within the particulars that matter to them.  

Sophia’s private life is enriched by her function as a loyal spouse and a mom to 2 great daughters. A devoted dance mother, she delights in exploring artistic arts and discovering new parks along with her women on weekends. She finds pleasure in easy pleasures, resembling watching sunsets, collaborating in scorching barre courses, and indulging within the decadence of truffle fries each time they grace a menu.  

 “Crothall Healthcare’s dedication to range and recognizing people from all backgrounds continues to encourage me,” Sophia mentioned. “Since becoming a member of as an hourly affiliate in 2007, I’ve embraced their values of compassion and selflessness. I hope my journey encourages others to do the identical.”