UOB makes ‘administration refresh’ amid digital push

United Abroad Financial institution (UOB) is making a number of senior management modifications. From September 1, Susan Hwee, head of group Technology and operations (GTO) will assume the position of head of group retail, taking up from Eddie Khoo.

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Khoo (pictured left) is retiring from his position, however will nonetheless tackle the place of senior adviser to United Abroad Financial institution (UOB) Vietnam.

To interchange Hwee (pictured center), UOB has promoted Singapore-based Lawrence Goh (pictured proper) is promoted head of GTO and can begin the position on the identical day as September 1, in accordance with a UOB press launch.  

UOB is a number one financial institution in Asia, headquartered in Singapore with subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam. The worldwide financial institution has 500 workplaces in 19 international locations all through Asia Pacific, Europe and North America.

Hwee has greater than 35 years of expertise within the Technology and banking trade. Having joined UOB in 2001, Hwee leads the financial institution’s world technique for Technology, operations and Information safety in her current position as head of GTO.

Based on the discharge, Hwee is “instrumental within the growth and innovation” of UOB’s digital platform, UOB TMRW, which makes use of synthetic intelligence (AI) to push digital acquisition and buyer engagement.

Hwee’s promotion will see her spearhead plans to strengthen the financial institution’s digital operations and product options whereas rising buyer engagement and connection to Asean alternatives, the discharge mentioned. Hwee may even assist combine AI and push digital acquisition throughout UOB’s buyer base.

Goh will succeed Hwee as head of GTO after greater than three many years of IT expertise unfold throughout positions in company and consultancy roles. Goh started his skilled life at a world advisory agency, having held positions of management in technique and transformation, infrastructure consulting and safety. 

Goh presently manages the day-to-day operation and strategic planning of UOB’s infrastructure and platform providers throughout the financial institution’s worldwide community as chief working officer for GTO and head of group infrastructure platform providers.

Liable for progressing UOB’s Technology technique, Goh has been “instrumental in shaping the financial institution’s technological funding and transformation”, in accordance with the discharge, having established UOB’s first Check Centre of Excellence in 2018 to boost the financial institution’s testing high quality, automation and consistency.

The goal of Goh’s new position is to push innovation and Technology integration to boost operational effectivity and buyer expertise, the discharge mentioned

Khoo is to grow to be senior advisor to UOB Vietnam after retiring as head of group retail. Khoo joined UOB in 2005 and has been “pivotal in rising UOB’s group retail enterprise to the sturdy regional franchise the financial institution has as we speak”, the discharge mentioned.

UOB Vietnam has been integrating Citigroup’s client banking companies following its full integration of Citi’s client banking companies into UOB Indonesia, Malaysia and Thailand, after UOB’s acquisition of a number of of Citigroup’s companies in 2022. 

Khoo intends to use his expertise to help UOB’s administration crew to drive the financial institution’s retail technique in Vietnam, with UOB Vietnam “crucial” to strengthening the financial institution’s regional franchise.

“This administration refresh is a part of our ongoing efforts to strengthen UOB’s capabilities to serve our enlarged buyer base throughout the area,” commented Ee Cheong Wee, deputy chairman and chief govt officer of UOB, within the launch.

Wee added: “With speedy digitalisation in our key markets, Susan’s expertise is essential to drive digital engagement methods and uplift buyer expertise. Lawrence, as a seasoned IT chief, will proceed to drive innovation and lead our Technology transformation in our new part of development. Eddie has made invaluable contributions to our retail banking enterprise. In his new position, he’ll proceed to help our crew to grasp the potential of our retail franchise in Vietnam.”  

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