Lenia Watson-Burton, a 37-year-old U.S. Navy administrator, anticipated that beauty surgical procedure would eliminate cussed fats rapidly and simply — simply because the online advertising promised.
As a substitute, she died three days after a liposuction-like process referred to as AirSculpt on the San Diego workplace of Elite Physique Sculpture, a beauty surgical procedure chain with greater than 30 places of work throughout the U.S. and Canada, courtroom data present.
Beauty surgical procedure chains establishing store in a number of states rely closely on promoting to draw clients: tv, print, social media influencers, even texts hawking discounted vacation charges. The pitches usually promise sufferers life-changing physique shaping with minimal ache and a fast restoration.
But there’s no federal requirement that surgical procedure corporations publish proof supporting the reality and accuracy of those advertising and marketing claims. No company tracks how often sufferers persuaded by gross sales pitches maintain painful problems comparable to infections, how successfully surgeons and nursing workers comply with up and deal with accidents, or whether or not corporations promoting new aesthetic gadgets and strategies have adequately skilled surgeons to make use of them safely.
In 2023, Watson-Burton’s husband and 6 kids and stepchildren sued Elite Physique Sculpture and plastic surgeon Heidi Regenass for medical malpractice, alleging that the skinny cannula the surgeon used to take away fats perforated Watson-Burton’s bowel, inflicting her loss of life.
The swimsuit additionally accused Elite Physique Sculpture of posting false or deceptive promoting on its web site, comparable to describing the clinic’s branded process AirSculpt as “mild on the physique” and stating: “Our sufferers take the fewest potential dangers and get again to their common routine as quickly as 24-48 hours post-operation.”
Watson-Burton was one in all three sufferers who died after having liposuction and fats switch operations carried out by Regenass from October 2022 to February 2023, courtroom data state. Households of all three ladies sued the surgeon, who denied wrongdoing in authorized filings. The events settled the Watson-Burton household case in 2024. Two different wrongful loss of life instances are pending, together with a swimsuit by an Ohio lady who alleges her mom relied on guarantees on Regenass’ web site that the operation in California can be secure with a fast restoration.
Neither Regenass nor her attorneys responded to repeated requests for remark. Emails and telephone calls to Elite Physique Sculpture’s Miami headquarters weren’t returned.
State and federal authorities do have the ability to ban false or deceptive medical promoting of every type, although enforcement is spotty, significantly when promotions pop up on-line. Which means sufferers should do their very own homework in evaluating beauty surgical procedure advertising and marketing pitches.
“Whereas shoppers ought to have the ability to belief that ad claims are substantiated as a result of the legislation requires them to be, the truth is that IT pays for shoppers to convey a skeptical eye,” mentioned Mary Engle, an government vice chairman at BBB Nationwide Packages.
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‘Up a Cup’
Based by beauty surgeon Aaron Rollins, Elite Physique Sculpture says in Securities and Trade Fee filings that IT provides a “premium affected person expertise and opulent, spa-like ambiance” at its rising community of facilities. The publicly traded company, primarily based in Miami Seashore and backed by private equity investors, markets AirSculpt as being “much less invasive than conventional liposuction” and offering “sooner therapeutic with superior outcomes.” The adverts say that AirSculpt “requires no scalpel, or stitches, and solely leaves behind a freckle-sized scar!” and that sufferers “stay awake the entire time and might stroll proper out of their process, having fun with dramatic outcomes!” Some dangers are disclosed.
Rollins, who lately made headlines for placing his Indian Creek mansion in the marketplace for $200 million, didn’t reply to repeated requests for remark. A lawyer for Rollins, Robert Peal, responded to an e-mail however didn’t remark. On Nov. 4, the company announced that Rollins had resigned as government chairman of the board of administrators of AirSculpt Applied sciences and as a member of the board.
Aaron Rollins at an occasion in 2011.(Maury Phillips/WireImage by way of Getty Photographs)
Many AirSculpt sufferers decide to have fats that’s faraway from their stomachs or different locations injected into their buttocks, typically referred to as a Brazilian butt elevate. Others use the fats to reinforce their breasts, a process the corporate manufacturers as “Up a Cup.” Since March 2023, a minimum of seven sufferers have filed lawsuits accusing Elite Physique Sculpture of operating deceptive promoting or misrepresenting outcomes, arguing, amongst different issues, that they felt extra ache or healed far more slowly than the adverts led them to imagine they might, courtroom data present. One of many lawsuits has been dismissed, and the corporate has denied the allegations in others.
The Watson-Burton household argued of their lawsuit that some advertising and marketing claims about AirSculpt had been merely not true.
For example, Elite Physique Sculpture’s web site said that AirSculpt has “automated Technology” set to “flip off” earlier than the cannula penetrates the physique too deeply and probably causes critical harm, in response to the swimsuit. That function didn’t defend Watson-Burton, who paid $12,000 for the operation, hoping for a “fast and well timed restoration” earlier than a scheduled U.S. Navy deployment, in response to the lawsuit.
Slightly than being mild on the physique, AirSculpt was “extraordinarily painful, extremely invasive, unsafe, required greater than a brief 24-hour restoration interval and will and did harm inside organs,” in response to the swimsuit.
Watson-Burton referred to as the San Diego heart on Oct. 27, 2022, a day after the operation, to report “extreme ache” in her higher stomach, however staffers took no motion to guage her, in response to the swimsuit. The following morning, an ambulance rushed her to a hospital, the place emergency surgical procedure confirmed the gravity of her accidents. Surgeons famous her accidents included three perforations of the small bowel and sepsis.
Watson-Burton died on Oct. 29, 2022. An post-mortem report cited problems of the beauty surgical procedure, ruling she died after changing into “septic following intraoperative small bowel perforation.” Her loss of life certificates lists the trigger as “problems of abdominoplasty.”
In courtroom filings, Elite Physique Sculpture mentioned Watson-Burton had “skilled an unusual surgical complication.” The corporate denied that IT made any “particular assure or illustration that harm to organs couldn’t happen.” IT denied any legal responsibility or that its adverts made misrepresentations.
The dispute by no means performed out absolutely in courtroom. The events settled the case in August 2024, when Elite Physique Sculpture agreed to pay Watson-Burton’s household $2 million, the utmost underneath its insurance coverage coverage. Regenass, the surgeon, who didn’t carry legal responsibility insurance coverage, agreed to pay $100,000 extra, in response to the settlement settlement.
Guarantees Not Stored
Social media pitches and online advertising additionally led Tamala Smith, 55, of Toledo, Ohio, to Regenass for liposuction and a fats switch, courtroom data state.
Smith was useless lower than two weeks later, one in all two different ladies who died following elective operations Regenass carried out from December 2022 to February 2023, courtroom data present. The surgeon operated on the 2 ladies at Pacific Liposculpture, which runs three surgical procedure facilities in Southern California, courtroom data state.
The households of each ladies are suing Regenass, a board-certified plastic surgeon, and the surgical procedure heart. In each instances, that are pending in California courts, Regenass and the surgical procedure heart have denied the allegations and filed dismissal motions that deny accountability for the deaths.
California plastic surgeon Heidi Regenass has been sued for medical malpractice by the households of three ladies who died after having beauty surgical procedures. She has denied any negligence. One swimsuit has settled, and two are pending. (Screenshot by KFF Health Information of Pacific Liposculpture, a defendant in two of the lawsuits)
Smith was a touring registered nurse working the in a single day shift at a hospital in Los Angeles. She selected Regenass after viewing the physician’s Instagram page, in response to a lawsuit filed by Smith’s daughter, Ste’Aira Ballard, who lives in Toledo.
The adverts described the surgeon as an “awake liposuction and fats switch specialist,” whereas her web site assured sufferers they might really feel minimal ache and be “again to work in 24-48 hours,” in response to the swimsuit.
Through the three-hour operation on Feb. 8, 2023, at Pacific Liposculpture’s Newport Seashore workplace, Regenass eliminated fats from Smith’s stomach and flanks and redistributed IT to her buttocks, in response to the swimsuit. Smith referred to as the workplace a minimum of twice in subsequent days to report ache and swelling, however a staffer instructed her that was regular, in response to the swimsuit. Smith by no means spoke to the surgeon, in response to the swimsuit.
When Ballard couldn’t attain her mom, she referred to as the hospital solely to study Smith hadn’t turned up for her in a single day shift for 2 days. The hospital referred to as police and requested for a welfare examine on the extended-stay lodge in Glendale, California, the place Smith had been residing.
An officer found her physique on the mattress “surrounded by towels and sheets which are stained with brown and inexperienced fluids,” in response to a coroner’s report within the courtroom file. A countertop within the room was “lined in medical paperwork detailing post-operative directions from a liposuction clinic,” in response to the report. Ballard mentioned she discovered of her mom’s loss of life when she referred to as Smith’s cellphone; a police officer answered and delivered the devastating information.
“Oh, my God, I fell to the ground,” Ballard mentioned in an interview with KFF Health Information and NBC Information. Ballard mentioned she nonetheless has not gotten over the shock and grief. “IT bothers me as a result of how does somebody that devoted their life to avoid wasting different individuals’s lives find yourself deceased in a lodge, as if her life didn’t matter?” she requested.
“I simply don’t perceive how she got here again to me in a physique bag,” says Ste’Aira Ballard, who holds a photograph of her mom, Tamala Smith.(Nic Antaya for KFF Health Information)
Smith died after having beauty surgical procedure in California. (Nic Antaya for KFF Health Information)
Ballard exhibits the ring her mom used to put on. (Nic Antaya for KFF Health Information)
Ballard mentioned her mom trusted Regenass primarily based on her web persona. She believes her mom, a registered nurse, wouldn’t have gone to the surgeon had she identified somebody had died after an operation Regenass carried out on the Pacific Liposculpture San Diego workplace. Terri Bishop, 55, a truck driving teacher who lived in Temecula, California, died on Dec. 24, 2022, about three weeks after present process liposuction and fats switch at Pacific Liposculpture, an organization with a historical past of run-ins with state regulators.
Pacific Liposculpture didn’t reply to requests for remark. In courtroom filings, the corporate has denied that the operations performed a job in both affected person’s loss of life and moved to dismiss the instances. The corporate additionally argued that Ballard waited too lengthy to file swimsuit.
Bishop, who had a historical past of smoking, diabetes, and hypertension, died from “arteriosclerotic heart problems aggravated by viral pneumonia (Influenza A H1 2009),” in response to a Riverside County health worker’s report made a part of the courtroom report. The household disagrees and is arguing that Bishop died from blood clots, a identified complication of surgical procedure. A trial is about for June 2026.
Terri Bishop, a truck driving teacher who lived in Temecula, California, died Dec. 24, 2022, about three weeks after present process liposuction and a fats switch process at Pacific Liposculpture, an organization with a historical past of run-ins with state regulators.(Janis Hayes)
In Smith’s case, the Los Angeles County health worker dominated the nurse died of “renal failure of unknown trigger.” The post-mortem report famous: “This can be a pure loss of life since an harm straight from the surgical procedure can’t be recognized.”
Ballard is demanding additional investigation to resolve what occurred to her mom.
“I don’t assume they had been easy with the chance and problems that would happen,” Ballard mentioned. “I believe they’re promising individuals stuff they will’t ship.”
Ballard filed a grievance in opposition to Regenass with the California Medical Board, which the board is investigating, in response to paperwork she offered to KFF Health Information and NBC Information. She believes regulators have to be extra clear concerning the backgrounds of surgeons who provide providers to the general public. She additionally hopes the investigation will shake unfastened extra particulars of what occurred to her mom.
“I simply don’t perceive how she got here again to me in a physique bag,” she mentioned.
“I believe they’re promising individuals stuff they will’t ship.”
Ste’Aira Ballard
‘Purchaser Beware’
Considerations about gross sales pitches for beauty surgical procedure date again many years.
Witnesses testifying at a June 1989 congressional hearing held by a subcommittee of the Home Small Enterprise Committee in Washington heard a litany of horror tales of sufferers maimed by surgeons with doubtful coaching and credentials. Subcommittee Chairman Ron Wyden (D-Ore.) mentioned sufferers had been victimized by misleading and false adverts that promised a “fast, simple and painless method to change your life — all by way of the beauty surgical procedure miracle.”
Calling for reform, Wyden added: “So, beauty surgical procedure shoppers are largely on their very own. IT’s again to a purchaser beware market, and IT smacks extra of used automotive gross sales than medication.” Wyden now represents Oregon within the U.S. Senate.
All these years later, there’s much more territory to police: an onslaught of online advertising, comparable to splashy “earlier than and after” photographs, on-line posts, and podcasts by social media influencers and others courted by surgical procedure corporations in a pricey effort to draw enterprise. Elite Physique Sculpture, as an example, spent $43.9 million in “promoting bills” in 2024. That got here to $3,130 per “buyer acquisition,” in response to the corporate’s SEC filings.
Below Health-products-compliance-guidance#_edn3″>Federal Commerce Fee tips, medical promoting have to be “truthful, not misleading, and backed up by competent and dependable scientific proof,” in response to Janice Kopec of the company’s Bureau of Client Safety.
Any claims which are “prompt or moderately implied” by adverts additionally have to be correct. That features the “internet impression” conveyed by textual content and any charts, graphs, and different photos, in response to the FTC. The company declined to elaborate.
Medical companies are free to resolve what documentation, if any, to share with the general public. Most beauty surgical procedure websites provide little or no such help for particular claims — comparable to restoration occasions or ache ranges — on their web sites.
“There isn’t a requirement that the substantiation be made obtainable to shoppers, both on an internet site or upon demand,” Engle, who can also be a former FTC official, mentioned in an e-mail.
The legislation permits “puffery,” or boastful statements that no individual would possible take at face worth, or that may’t be proved, comparable to, “‘You’ve tried all the remainder, now strive the most effective,’” Engle mentioned.
The place to attract the road between acceptable boasts and unverified claims could be contentious.
Athēnix, a personal equity-backed beauty surgical procedure chain with areas in six cities, defended its use of phrases comparable to “safer” and “higher outcomes” as puffery in response to a false promoting lawsuit filed in opposition to the corporate by Orange County District Lawyer Todd Spitzer in California in August 2022.
Spitzer argued that Athēnix touted its “micro-body-contouring” approach as “safer” than conventional liposuction and provided “excellent outcomes with much less ache and downtime” with out backing that up, in response to the swimsuit.
“There isn’t a examine or proof to help these statements and no scientific consensus about the usage of these new methods,” Spitzer argued.
The events settled the case in July 2023 when Athēnix agreed to pay $25,000 with out admitting wrongdoing, courtroom data present. Earlier than the settlement, Athēnix argued that its use of phrases comparable to “safer” and “higher outcomes” was “subjective” and “puffery” — and never false promoting.
Whereas there’s little indication that native or state authorities are stepping up scrutiny of beauty surgical procedure promoting, federal authorities have signaled they intend to crack down on doubtful promoting claims made by drug producers.
In a letter sent to drug companies in September, FDA Commissioner Marty Makary wrote that “misleading promoting is unfortunately the present norm” on social media platforms and that the company would now not tolerate these violations.
‘Dangerous Recommendation’
To show medical negligence, injured sufferers typically should present that their care fell under what a “reasonably prudent” doctor with similar training would have offered. Of their protection, surgeons might argue that problems are a danger of any operation and {that a} poor end result doesn’t imply the physician was negligent.
Some lawsuits filed by injured sufferers add allegations that ads by surgical procedure chains misled them, or that surgeons failed to completely clarify potential dangers of accidents, a requirement identified in medical circles as informed consent.
Caitlin Meehan had such a case. She underwent a $15,000 AirSculpt process at Elite Physique Sculpture’s clinic in Wayne, Pennsylvania, outdoors Philadelphia. She agreed to the surgical procedure in March 2023, she mentioned, as a result of the corporate’s web site described IT as “Lunch Time Lipo,” in response to a lawsuit she filed in late August. The swimsuit alleges that the physician she mentioned the process with “maintained that there aren’t any critical, life-threatening, lasting and/or everlasting problems,” in response to the swimsuit.
Elite Physique Sculpture promotes its AirSculpt model as “Lunch Time Lipo” with minimal restoration time, in response to a lawsuit filed this yr by affected person Caitlin Meehan. The swimsuit accuses the corporate of false promoting for allegedly minimizing the dangers of the process, allegations the corporate denies. (Screengrabs from “Meehan v. EBS Pennsylvania, PLLC et al.” Court docket of Frequent Pleas, Philadelphia County)
Through the process, nevertheless, gases turned trapped beneath her pores and skin, inflicting a widespread swelling referred to as subcutaneous emphysema, in response to the swimsuit. Meehan was shocked to see her face, neck, and higher physique severely swollen, inflicting her shortness of breath.
A pal who drove her to the appointment requested the workers to name an ambulance, however workers members mentioned that wasn’t crucial, in response to the swimsuit. After an hour’s drive house, Meehan mentioned her pores and skin felt like IT was burning and he or she referred to as 911. She spent 4 days within the hospital recovering and stays scarred, in response to the swimsuit. The swimsuit is pending, and the corporate has but to file a solution in courtroom.
Scott Hollenbeck, instant previous president of the American Society of Plastic Surgeons, mentioned recovering from liposuction in a day “appears unrealistic” given the bruising and swelling that may happen.
“The concept you may return to work 24 hours after efficient liposuction looks like extraordinarily dangerous recommendation,” Hollenbeck mentioned.
‘I Felt Horrible’
Advertisements that promised sufferers minimal discomfort even have come underneath assault in affected person lawsuits.
Greater than 20 different medical malpractice instances reviewed by KFF Health Information made related allegations of surprising ache throughout operations at beauty surgical procedure chains utilizing lidocaine for ache aid in “awake liposuction.”
One affected person suing Elite Physique Sculpture in Cook dinner County, Illinois, alleged she “was crying as a result of [the] extreme ache” of an operation in September 2023. She alleged the physician mentioned he couldn’t give her any extra native anesthetic and pressed on with the process. The defendants haven’t filed a solution in courtroom. The apply didn’t reply to a request for remark.
Engle, the previous FTC official, mentioned that whereas claims of discomfort are considerably subjective, they nonetheless have to be “truthful and substantiated,” comparable to supported by a “legitimate, dependable scientific examine of sufferers’ expertise.”
NBC Information producer Jason Kane contributed to this report.
