ITSM, ITOM, HR and Extra

McDonald’s is likely one of the most well-known symbols of the American international tradition. Nevertheless, individuals don’t consider McDonald’s and IT in the identical vein. The corporate’s earlier point-of-sale system (POS) was genius in its simplicity as a result of IT allowed staff to easily faucet numeric keys and buttons to ring up orders.  

However as Technology superior, managing IT programs turned difficult for companies all over the place. Fortunately, the digital age and platforms like ServiceNow have made IT administration simple now.  

Totally different ServiceNow modules proceed to steer in enterprise workflow and IT platform administration. That’s the reason companies from totally different industries rent ServiceNow managed service suppliers to deal with their whole IT infrastructure. 

On this article, we’ll have a look at the preferred ServiceNow modules in 2025 and their options. 

What’s ServiceNow? 

ServiceNow is a cloud-based workflow automation platform. The corporate was based in 2003 with one goal in thoughts: modernize IT service administration (ITSM). And IT was extremely efficiently in that; in truth, a lot in order that ServiceNow used that playbook to boost different enterprise workflows. 

Right this moment, ServiceNow is not only for ITSM, but additionally for HR, customer support, Finance, and a number of other extra enterprise operations. There are totally different ServiceNow modules that handle and automate all these totally different enterprise processes.  

What are modules in ServiceNow? 

There’s a good bit of confusion about what a module is in ServiceNow. In case you have a look at ServiceNow’s official neighborhood pages, you’ll discover solutions from firm staff that ServiceNow modules are navigation choices inside a ServiceNow utility. 

Nevertheless, in frequent discourse ServiceNow modules are taken as distinct ServiceNow merchandise. Even Google understands IT that method. Once you search ServiceNow modules, IT offers you the ServiceNow merchandise web page within the prime outcomes. 

So, till ServiceNow formally offers readability, we’ll be going by frequent knowledge in our rationalization of prime ServiceNow modules on this article. 

Prime 10 ServiceNow modules 

Finance.yahoo.com/quote/NOW/” goal=”_blank” rel=”noreferrer noopener”>ServiceNow inventory has significantly grown through the years. Forbes, Gartner, and different enterprise analysis companies charge IT as probably the most modern firms with promising prospects. 

This progress is because of key ServiceNow modules which have made the platform the first-choice enterprise course of automation software program of many enterprises. 

Here’s a record of ServiceNow modules which might be hottest amongst customers in 2025. 

1. IT Service Administration (ITSM) 

ServiceNow ITSM is the platform’s flagship module. IT is the model’s major id and what most prospects know ServiceNow by. As mentioned earlier, ServiceNow was first launched as an ITSM device to handle and automate IT service desk operations. 

Even at the moment IT is the spine of the platform and probably the most broadly used ServiceNow module. IT is honest to say that ServiceNow ITSM has change into synonymous with the model of ServiceNow. 

A few of the key ServiceNow ITSM modules are the next: 

• Incident Administration 
• Change Administration 
• Downside Administration 
• Configuration Administration 
• Service Catalog 
• Service Degree Administration 
• Configuration Administration Database (CMDB) 
• Self-Service Portal 
• Data Administration 
• Occasion Administration

2. IT Asset Administration (ITAM) 

Trendy companies require quite a lot of IT belongings to run their operations. Nevertheless, and not using a centralized system to handle them, they’ll change into a motley of instruments which might be tough to trace and optimize. 

ITAM in ServiceNow manages and tracks all of the {hardware}, software program, cloud, and different IT belongings of a corporation. ServiceNow ITAM helps executives know what IT asset they personal, the place IT is, who makes use of IT, how a lot IT prices all through its lifecycle from procurement to retirement. 

ServiceNow ITAM modules monitor all the main points of your IT belongings, resembling: 

• Warranties and contracts 
• Upkeep schedules 
• Licensing necessities 

This helps cut back prices and enhance the lifecycle of your belongings like computer systems and printers. Listed here are the key options of ServiceNow ITAM: 

• Asset Lifecycle Administration 
• {Hardware} Asset Administration 
• License Administration 
• IT Asset Dashboards 
• Cloud Asset Administration 
• Contract Administration 
• Asset Discovery 
• Asset Retirement 
• Vendor Administration 
• Asset Value Administration 

3. IT Operations Administration (ITOM) 

ServiceNow ITOM handles the IT operations that energy IT companies. IT offers a set of instruments to handle and monitor the IT system inside a corporation to maintain the system wholesome, cut back downtime, and hold file of all of the concerned IT operations. 

ITOM modules in ServiceNow offer you a map that permits you to mark each server, each utility, and each dependency between IT operations. So, you understand what’s the place, and who’s related to whom. That is very helpful in managing digital infrastructure which is turning into more and more complicated in trendy instances.  

These are the important thing ServiceNow ITOM modules: 

• IT Infrastructure Monitoring 
• Occasion Administration 
• Service Mapping 
• Discovery 
• Root Trigger Evaluation 
• ITOM Dashboards 
• Operational Intelligences 
• Predictive AIOps 
• Capability Planning 
• Orchestration 

4. IT Enterprise Administration (ITBM) 

Enterprise initiatives by no means finish. They arrive one after one other, every with totally different deadlines and demanding assets. ServiceNow ITBM offers IT groups a transparent view of their initiatives, investments, and funds. 

The module consists of a number of options that assist in useful resource allocation, IT funding administration, and transparency in IT spendings.  

These are the favored ServiceNow ITBM options: 

• IT Monetary Administration 
• Mission Portfolio Administration 
• Roadmap Planning 
• Demand Administration 
• Useful resource Administration 
• Software Portfolio Administration 
• Danger Administration 
• Profit Realization Monitoring 
• Time Monitoring 
• Agile Improvement 

5. HR Service Supply (HRSD) 

The job of an HR supervisor is usually thankless. IT’s simple for them to really feel burnt out, drained, and pissed off. HR managers always resolve worker points like misplaced payslips, requests for brand spanking new tools, or reimbursement claims all whereas not getting the popularity they deserve. 

ServiceNow HRSD makes their life simple by modernizing routine HR operations. IT is a centralized platform for managing all worker companies like onboarding and HR queries.  

IT is likely one of the prime ServiceNow modules as a result of IT features a self-service possibility for workers. This reduces the workload on HR departments, which is particularly very best for organizations with distant workforces. 

These are its core options: 

• HR Process Automation 
• Efficiency Administration 
• Data Base 
• Advantages Administration 
• Time-Off Administration 
• Onboarding and Offboarding Workflows 
• Worker Self-Service Portal 
• Doc Administration 
• Worker Life Cycle Administration 
• Case Administration 

6. Configuration Administration Database (CMDB) 

Regardless of the crucial position of IT in trendy enterprises, many companies don’t know the intricacies of how their IT belongings are related. They’re completely within the clean if one thing breaks, which leaves nothing however chaos. 

ServiceNow CMDB prevents that from taking place. IT takes the whole lot in your IT ecosystem and offers a single supply of reality, which is evident, organized, and related. 

With CMDB, once you change one factor in your IT arrange, you see how IT impacts the whole lot else. For instance, when the Finance division asks why the cloud invoice doubled, you understand which service is accountable. 

Moreover, customers generally ask which modules can you utilize to create a desk in ServiceNow? The reply is CMDB as a result of IT has tables like cmdb_ci that creates customized lessons of belongings.  

These are the ServiceNow CMDB options that allow you to see issues clearly: 

• Service Graph Connectors 
• Configuration Merchandise Lifecycle Administration 
• Influence Evaluation 
• Automated Discovery 
• Service Mapping 
• Information High quality Administration 
• Change Administration Integration 
• Configuration Merchandise Lifecycle Administration 
• Visible Dependency Mapping 
• Information Acquisition Administration 

7. Safety Operations (SecOps) 

The subsequent product in our record of prime ServiceNow modules integrates cybersecurity as a enterprise performance immediately in your enterprise. ServiceNow SecOps manages and automates safety operations of a enterprise. 

IT offers you with safety instruments and options in a single module that you should utilize to detect, monitor, and reply to safety threats proactively. ServiceNow SecOps improves the general safety posture of your online business and integrates with wider compliance requirements in your business.  

Listed here are the important thing SecOps options: 

• Menace Intelligence 
• Safety Occasion Administration 
• Safety Incident Response 
• Automated Safety Workflows 
• Compliance Administration 
• Vulnerability Response 
• Safety Dashboards 
• Safety Orchestration 

8. ServiceNow DevOps 

ServiceNow DevOps brings collectively improvement and operation groups to simplify the software program improvement life cycle (SDLC) in a corporation. You possibly can standardize and monitor all the SDLC course of with this module, from planning to deployment. 

IT helps launch software program rapidly and effectively by way of newest improvement instruments and CI/CD pipelines. IT is likely one of the hottest ServiceNow modules amongst software program builders.  

Listed here are the core options of ServiceNow DevOps that enhance the entire improvement course of: 

• DevOps Dashboards 
• Code Repository Integration 
• Agile Planning and Monitoring 
• Take a look at Administration 
• Launch Administration 
• Supply Code Administration 
• CI/CD Supply 
• Pipeline Orchestration 
• Mission and Portfolio Administration 
• Setting Administration 

9. Governance, Danger, and Compliance (GRC) 

Order is preserved by way of guidelines, however when guidelines multiply confusion can come up. That is usually the case with companies working in extremely regulated industries like HealthTech and Finance. ServiceNow GRC is especially important for enterprises that work in these industries.  

IT offers a set of instruments to handle governance, threat, and compliance actions of an organization to make sure that they’re consistent with business requirements. ServiceNow GRC units insurance policies, assesses dangers, and conducts audits for regulatory compliance. 

ServiceNow GRC modules assist construct belief with stakeholders and keep away from any authorized troubles. IT is likely one of the ServiceNow modules with probably the most expansive options, resembling: 

• Audit Administration 
• Difficulty Administration 
• Coverage and Compliance Administration 
• Danger Administration 
• Compliance Dashboards  
• Regulatory Change Administration 
• Vendor Danger Administration 
• Third-Social gathering Due Diligence 
• Compliance Reporting 
• Management Administration 

10. Change Administration 

Change is fixed within the tech business. That’s the reason companies must roll out new programs and replace their outdated platforms. However change brings threat that may be an actual problem. If not managed effectively, a small change can disrupt IT operations and value tens of millions. 

ServiceNow Change Administration makes IT adjustments secure and predictable. Like different ServiceNow modules, IT offers a structured option to tackling a enterprise downside. Customers can request, evaluation, and approve adjustments within the module earlier than they occur and devise a fallback plan if one thing goes improper.  

Furthermore, IT treats adjustments in keeping with their depth and influence. A small change can transfer rapidly, whereas a serious change will get extra scrutiny and care.  

Listed here are the core options of ServiceNow Change Administration: 

• Normal Change Templates 
• Change Calendar 
• Change Request Creation and Monitoring 
• Emergency Change Dealing with 
• Approval Workflows 
• Change Planning and Scheduling 
• Change Advisory Board Administration 

What’s the ServiceNow pricing for these modules? 

ServiceNow doesn’t publicly record mounted costs for ServiceNow modules. The pricing for every module is personalized based mostly on the next standards: 

• Customers counts and license varieties 
• Enterprise necessities 
• Extra options or add-ons 
• ServiceNow coaching or assist prices 
• Reductions for long-term agreements 

You will get extra Information in regards to the ServiceNow pricing for every module on the corporate’s official page. 

Conclusion 

Typically being a jack of all trades is usually a actual asset for a corporation. ServiceNow does precisely that by managing work throughout totally different departments and fields in an enterprise. IT’s utilized in ITSM, HR, regulatory compliance, enterprise administration, and improvement. 

The ServiceNow modules we talked about on this article have been simply among the most generally used ServiceNow merchandise. Itemizing all of the ServiceNow modules together with their options would take much more of our content material crew’s effort and your consideration.  

In case you actually are excited about figuring out extra in regards to the ServiceNow platform, accomplice with Xavor’s ServiceNow managed companies. Now we have licensed ServiceNow professionals that supply companies for ServiceNow ITSM, ITOM, SecOps, CMDB, and extra. 

Drop us a message at [email protected] and our consultants will reply inside 24-48 hours.