Talkdesk Copilot Embedded in Epic Cheers CRM

What You Ought to Know: 

– Talkdesk, a supplier of AI-powered buyer expertise (CX) options, lately introduced the combination of its Talkdesk Copilot with Epic’s Cheers CRM suite. 

– By integrating Talkdesk Copilot with Epic Cheers CRM, Talkdesk is poised to revolutionize the healthcare contact middle panorama. This revolutionary answer empowers healthcare organizations to ship trendy affected person experiences, enhance operational effectivity, and finally drive higher Health outcomes.

Streamlined Workflows and Enhanced Effectivity

Talkdesk Copilot integrates straight inside Epic Cheers, a well-recognized CRM platform utilized by many healthcare organizations. This eliminates the necessity for brokers to change between separate techniques, streamlining workflows and boosting effectivity. Brokers achieve entry to a complete suite of real-time options together with:

• Actual-time transcripts: Brokers can entry name transcripts, enabling them to higher perceive the dialog and supply extra related and customized assist.
• Suggestions: Talkdesk Copilot leverages AI to offer real-time suggestions to brokers, suggesting acceptable responses, subsequent steps, and data base articles.
• Assisted automations: Automate repetitive duties to release brokers’ time for extra advanced interactions.
• Computerized name summaries: Talkdesk Copilot robotically generates summaries of every name, saving brokers time and guaranteeing correct documentation.

By leveraging these options, brokers can present distinctive, customized assist to sufferers and caregivers throughout numerous departments, together with affected person entry, income cycle, and affected person companies.

Improved Affected person Interactions and Outcomes

Talkdesk Copilot empowers brokers to information customized conversations, finally bettering affected person interactions and Health outcomes. With real-time steering and assist, brokers can successfully deal with affected person inquiries and issues, guaranteeing a easy and optimistic healthcare expertise.

Talkdesk Healthcare Expertise Cloud: A Complete Answer

Talkdesk Healthcare Expertise Cloud stands because the business’s first contact middle platform designed particularly for healthcare organizations. This complete answer provides a number of key advantages:

• Pre-trained AI: Talkdesk Copilot comes pre-trained with healthcare-specific data, enabling IT to grasp the nuances of healthcare conversations and supply extra related suggestions and steering.
• Healthcare-specific functionalities: The platform provides functionalities tailor-made to healthcare wants, akin to integration with digital Health information (EHR) techniques.
• Out-of-the-box integrations: Talkdesk Healthcare Expertise Cloud seamlessly integrates with current healthcare IT techniques, minimizing implementation time and complexity.

Bringing insights from Talkdesk straight into contact middle brokers workflows in Cheers will allow organizations to higher serve their sufferers and create added efficiencies, serving to Health techniques transition their contact facilities from value facilities to worth facilities,” stated Sam Seering, product supervisor for Cheers at Epic.