Buyer Service Knowledge Entry | ENGINEERING.com

Job Description:

Proximus Group is a number one telecommunications firm devoted to offering modern options and distinctive customer support to our purchasers. We’re dedicated to making a seamless and easy Technology expertise for our prospects, and we’re on the lookout for a Buyer Service Knowledge Entry Specialist to affix our group.

Job Description:

As a Buyer Service Knowledge Entry Specialist, you’ll play an important position in guaranteeing the accuracy and effectivity of our customer support operations. You’ll be chargeable for getting into and updating buyer Information into our database, in addition to resolving any information discrepancies. As well as, you’ll help our customer support group by managing incoming calls and emails and offering glorious assist to our purchasers.

Key Duties:

– Precisely enter and replace buyer Information in our database

– Resolve any information discrepancies in a well timed and environment friendly method

– Handle incoming calls and emails from prospects and supply distinctive assist

– Work carefully with the customer support group to make sure environment friendly processes

– Attend coaching classes to make sure up-to-date information of firm services

– Establish any potential points or traits and escalate to administration as wanted

– Keep buyer confidentiality and guarantee information privateness legal guidelines are adopted

{Qualifications}:

– Highschool diploma or equal required, associates or bachelor’s diploma most popular

– Minimal of 1-2 years of expertise in information entry or customer support position

– Proficient in Microsoft Workplace and information entry software program

– Glorious communication and interpersonal abilities

– Robust consideration to element and organizational abilities

– Potential to multitask and prioritize in a fast-paced setting

– Data of telecommunications business is a plus

Advantages:

At Proximus Group, we worth our workers and their well-being. That is why we provide a complete advantages bundle together with:

– Aggressive wage

– Medical, dental, and imaginative and prescient insurance coverage

– 401(ok) retirement plan

– Paid time without work and holidays

– Coaching and growth alternatives

– Enjoyable and inclusive firm tradition

Be a part of our group at Proximus Group and change into a part of a dynamic and modern telecommunications firm. Apply now and make an affect on our prospects’ expertise!